TERMS AND CONDITIONS
1. Company
Hannah Kuhlmann
Hartwichstraße 101
50733 Cologne, Germany
Email: hallo@hannahkuhlmann.hk
Phone: +49 174 69 43 43 1
Website: www.hannahkuhlmann.hk
VAT ID: DE 329377534
2. Scope
These Terms and Conditions apply to all orders placed via our online shop or by email. Deviating conditions of the customer will not be recognized unless expressly agreed.
3. Products
All objects are handmade and may show slight variations in size, surface, or appearance. These variations are not defects but part of the craftsmanship.
All lights are tested and shipped in perfect working condition. Should a defect occur during shipping, we will arrange a repair. We also offer rewiring or repair of lights that have been in use for some time, for a small service fee.
4. Prices and Payment
All prices are final prices including applicable VAT (if any). Shipping costs are displayed separately at checkout.
Accepted payment methods: PayPal, credit card, or bank transfer. Payment in instalments can be arranged individually.
5. Shipping and Delivery
We ship worldwide. Delivery times for in-stock objects are usually 2–5 working days within Europe; made-to-order objects will ship as specified in the product description.
Shipping costs depend on the delivery address and the size of the object. Any import duties or local taxes outside the EU are the responsibility of the customer. If worldwide shipping costs increase significantly after purchase, additional charges may apply.
6. Returns and Exchanges
As most of our objects are made to order and tailored to customer specifications (such as cable length, custom sizes, or finishes), the statutory right of withdrawal does not apply.
We do not offer refunds. In exceptional cases, exchanges may be granted in the form of a credit note, provided the product is returned in perfect condition, with uncut cable and complete original packaging. Return shipping costs must be borne by the customer.
7. Retention of Title
Goods remain the property of Hannah Kuhlmann until full payment has been received.
8. Warranty
Customers are entitled to statutory warranty rights under German law. Handmade variations (e.g. in color, material, finish, or form) are explicitly not grounds for complaints.
9. Liability
Hannah Kuhlmann is fully liable for intent, gross negligence, and for damages to life, body, or health.
For simple negligence, liability is limited to damages that are foreseeable and typical for this type of contract. Any further liability is excluded.
10. Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr.
We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
11. Applicable Law and Jurisdiction
German law applies. For consumers, this choice of law only applies insofar as the protection granted by mandatory consumer protection provisions of the country in which the consumer has their habitual residence is not withdrawn. For business customers, the exclusive place of jurisdiction is Cologne, Germany.